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Shipping & Returns

 

Shipping

All orders are shipped from Ontario, Canada. Orders are typically processed within 1-2 business days and shipped express or standard delivery times dependent on your location. You will receive an order confirmation email once your order has been successfully placed and additional emails once your order has been shipped and delivered. Local delivery is also available for purchases within 20km of our Canadian warehouse.

La Bonne Lumière is not liable for any misplaced or stolen packages. If the address provided to us upon checkout matches the exact address we have shipped your order to, and your tracking number reads as successfully shipped - we are not held responsible if your package has been misplaced. Stolen / lost packages are non-refundable. Certain misunderstandings may apply, but evidence must be recorded. Please contact info@labonnelumiere.com and we will try our best to assist you with this matter. 

 

Pre-Orders

Pre-order & made to order items will ship once stock becomes available. The estimated delivery date will be listed in the product description of the item. You will receive an email with tracking once it’s been shipped. Pre-order shipping dates are subject to delays.
Pre-Orders products are not eligible for cancellation or refunds.

 

International Orders

All international orders are shipped Delivered Duties Unpaid (DDU). This means that you, the customer, are responsible for paying your local country's import duties at time of delivery. Placing an order to an international destination serves as confirmation that you understand your responsibility to pay these fees. Unfortunately, we are unable to calculate these fees at time of purchase.

 

Returns

Orders can be returned for a reduced shipping cost within 30 days of the order being placed. Free returns are available for items shipped by local delivery initially. All returned items must be in new unused condition with all original packaging and proof of purchase. You will be notified after inspection on next steps. Returned items received in any other condition will be sent back at your expense unless otherwise agreed upon. We are unable to accept returns after 30 days from time of order. You can contact info@labonnelumiere.com to initiate your return.

 

Exchanges

Orders can be exchanged for free within 30 days of the order being placed. All returned items must be in new unused condition with all original packaging and proof of purchase. Returned items received in any other condition will be sent back at your expense unless otherwise agreed upon. We are unable to accept after 30 days from time of order. Due to the making of limited production quantities, we may not have other scents in stock, but will make sure to accommodate you. You can contact info@labonnelumiere.com to initiate your exchange.

 

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