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FAQs

What are your candles made of?
La Bonne Lumière's scented candles are made with all-natural soy wax, natural cotton wicks, and luxury scented fragrance oils. Just wax, wick, and scent with no other additives or dyes.

Where do you get your materials?
We source all of our materials from companies in Canada, US, and China.

Where are you candles made?
All of our candles are hand-packaged in our workshop in Toronto, ON. At this time our workshop is not open to the public. Our candles are hand-poured in New York, NY.

Do you have a store I can visit in-person?
At this time we do not have a stand-alone store of our own.

How long do your candles last?
Our 11oz candles burn for 90 hours and our 3oz candles burn for 20 hours. 

Why should I trim the wick and only burn your candles for 4-5 hours at a time?
These are common instructions and good practices for any candle and are meant to prolong a candle’s burn time. A longer wick creates a larger flame, a larger flame melts the wax faster, and the wax melts faster than the wick burns away. So the longer your candle burns, the larger the flame gets, causing your candle to melt faster and faster. Keeping the wick trimmed and burning 4-5 hours at a time slows everything down so you get a longer burn time.

Additionally, burning your candle for 4-5 hours at a time ensures that the wax melts all the way to the edge of the container. The melted wax (not the flame) is what gives off your candle’s scent, so this will maximize your candle’s scent when lit. It will also prevent your candle from “tunneling”, or burning a hole down the center of the candle while leaving a ring of un-melted wax along the inside of the container.

How quickly will my order ship?
We make every effort to ship your orders within 2 business days from the day you've placed your order. Orders placed on weekends will go out the next business day.

Currently, all orders (excluding special or bulk orders) are shipped from Toronto, Ontario through Canada Post. You will receive a tracking number for your order when it is fulfilled.

By default, our packages do not require a signature. If you would like your order to require a signature for delivery, please include your request in the “notes” section of the checkout page.

What makes an all-natural soy wax candle different?
While paraffin wax is refined from crude oil, soy wax is made from soybeans- a completely renewable resource grown in Canada and the United States. Compared to paraffin, soy wax burns cleaner with no petrol-carbon soot. Soy wax also burns slower than paraffin, so soy wax candles also last longer.

Can I buy your products wholesale to sell them in my store?
Please email our management team at info@labonnelumiere.com to sell wholesale candles in your store. 

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